Terms of Service

Effective Date: 6 June 2025

Welcome to Noour! These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

Please read them carefully before proceeding.

1. General Information

This website is operated by Noour. Throughout the site, the terms "we", "us" and "our" refer to Noour. By visiting our site or purchasing something from us, you agree to be bound by these Terms.

2. Eligibility

To use our Services, you must be at least 18 years old or have parental/guardian permission. By using this site, you confirm that you meet this requirement.

3. Products & Pricing

  • All prices are listed in MYR/RM and are subject to change without notice.

  • We reserve the right to modify or discontinue products without prior notice.

  • Limited-edition collections (e.g., Raya drops) may not be restocked once sold out.

4. Orders & Payments

  • Orders are only confirmed once payment is successfully processed.

  • We accept payments via FPX, bank transfer, credit or debit card.

  • Noour reserves the right to refuse or cancel any order at our discretion.

5. Shipping & Delivery

  • Delivery timelines and fees vary based on location and shipping method.

  • Delays caused by courier services are beyond our control, but we’ll do our best to assist.

  • Customers are responsible for providing accurate delivery information.

6. Returns & Exchanges

  • Due to hygiene and limited-edition nature of some items, returns may not be accepted unless the item is defective.

  • For eligible returns, items must be unused and in original packaging within 7 days of receipt.

  • Please refer to our Return Policy for full details.

7. Intellectual Property

All content on this website, including logos, images, text, and designs, are the property of Noour and may not be copied, reproduced, or used without prior written permission.

8. User Conduct

You agree not to:

  • Use our website for illegal or unauthorized purposes.

  • Transmit harmful software or engage in disruptive behavior.

  • Impersonate others or misrepresent your identity.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Limitation of Liability

Noour shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our Services or any products purchased through the site.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

For any questions about these Terms, please contact us at:

📧 Email: noourthelabel@gmail.com
📞 Phone: +60 19 494 6912